Frequently asked questions
Straight answers before you get started.
Learn about our services, onboarding, platform relationships, approvals, support, and project process.
What does GameHub Solutions provide?+
We provide B2B gaming technology services: platform and workflow integrations, automation, payment-provider integrations, custom systems, and ongoing technical support.
Are you a casino or gaming operator?+
No. GameHub Solutions is a technology and integration provider for businesses. We do not offer player-facing gambling, accept wagers, or claim official affiliation with third-party platforms unless expressly stated.
Which gaming platforms do you support?+
Support depends on authorization, technical access, provider requirements, and project scope. Contact us with the platforms and workflows you need connected.
Can you guarantee an agent account or payment approval?+
No. Account and payment-provider approvals are controlled by the relevant third party and may depend on business, jurisdiction, compliance, and risk requirements.
How does onboarding work?+
We begin with a business and technical discovery, confirm requirements and dependencies, then provide a scope, timeline, responsibilities, and pricing.
Do you build custom dashboards and admin panels?+
Yes. We can build role-based admin panels, customer portals, reporting dashboards, APIs, wallets or credit workflows, and related operational tools.
How are support requests handled?+
Customers can use the portal to submit tickets, add context, receive updates, and track status. Service levels depend on the support arrangement.
What is the refund policy?+
Refund eligibility depends on the service stage, completed work, reserved capacity, third-party fees, and your agreement. See the Refund Policy for the general framework.
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