Project deposits
Discovery fees, onboarding fees, and project deposits may become non-refundable once work, provider coordination, resource reservation, or technical analysis has started. Your order form or statement of work will control if it states different terms.
Milestone services
For milestone-based work, invoices correspond to completed work, accepted deliverables, or reserved delivery capacity. Concerns should be raised promptly within the review period stated in the applicable agreement.
Third-party fees
Fees charged by platforms, processors, hosting providers, messaging providers, or other third parties are subject to their own policies and are generally not refundable by GameHub Solutions.
Refund requests
Submit a written request through our support or contact channel with the account email, invoice reference, service, and reason. Approved refunds are returned through an available method and may take time to process.
No outcome guarantee
Fees cover the agreed technology and professional services. We do not guarantee third-party approval, business performance, transaction volume, or results outside our reasonable control.